Your Photographer

TRADING TERMS AND CONDITIONS

Your Photographer Pty Ltd believes in exceeding customer expectations by delivering superior standardised customer service delivery systems, allowing customers the customisation and ownership on style, variety and diversity in their digital photographic images.

THE CLIENT

1. I/we authorise Your Photographer Pty Ltd to arrange the photography in accordance with the details stated on the on-line booking form.  I/we are satisfied that these details are correct.

2. The booking fee is not refundable but may be transferable.  Clients can reschedule up to 24 hours prior to the booked date by notifying Your Photographer Pty Ltd by email or telephone to arrange an alternative date and time without incurring any additional costs.

3. I/we have received, read and understand Your Photographer Pty Ltd’s price list, which has been confirmed for our assignment on payment of the deposit/booking fee.  We agree that payment of the initial deposit/ booking fee confirms the booking with Your Photographer Pty Ltd as per the details shown on the on-line booking form.  All bookings for photography assignments require a minimum 50% deposit at time of booking, payable to Your Photographer Pty Ltd. If you have a voucher code valid for your order, please enter the code. It will be verified online and the discount will be credited to your order total. The type of discount will be displayed on the bottom line, next to the total.

4. I/we agree to pay the full balance on the day of our assignment.  Failure to do so gives Your Photographer Pty Ltd the right to refuse to carry out the full photographic service.

5. The booking of and any additional costs incurred for booking venues, photography locations etc are our responsibility.

6. To avoid disruption to the photographic coverage and to allow Your Photographer Pty Ltd to fulfil its contracted duty, other photography by family and friends will be at the discretion of Your Photographer Pty Ltd’s photographer.

7. I/we agree the copyright in all photographs is owned by Your Photographer Pty Ltd.  I/we also acknowledge Your Photographer Pty Ltd may grant to the photographer a non-exclusive license to the use any of images of our sitting for reasonable general promotional advertising for the photographer. 

8. Subject to the payment of the full fee, Your Photographer Pty Ltd hereby grants the client unlimited reproduction rights to the specified number of digital photos as per the package ordered for personal (non-commercial) use.
 
9. Your Photographer Pty Ltd has no control over the environment in which the digital photos are viewed and downloaded from www.yourphotographer.com.au.  Image quality and resolution will vary depending on individual screen quality and resolutions and download speeds will vary depending on the internet connection of the individual.

10. I/we understand the image quality of the digital photos downloaded directly from the site are to a maximum size of 6” x 4” and a resolution of 250PPI. At this size and resolution, I/we understand the maximum size we can print a quality photo is 6 inch by 4inch (15cm x 10cm).  Anything larger than this size will likely be blurry.

11. I/we agree to indemnify Your Photographer Pty Ltd in respect of any claims or damages or any loss or costs arising in any manner from the reproduction of any images supplied to the client by Your Photographer Pty Ltd. 

12. The digital image files remain the property of Your Photographer Pty Ltd and will be kept on file for a period of 2 years for re-orders. 

Regarding re-ordering of photographs, I/we also understand:

13. Orders must be placed within 7 days of the digital photos becoming available on www.yourphotographer.com.au, otherwise prices current at the time of ordering will apply and I/we will pay all reasonable freight and postage that I/we request.

14. All orders must be accompanied by full payment. 

15. Your Photographer Pty Ltd has no control over the environment in which the printed photographs are kept and that colour photographs, in common with all sensitised material and colour dyes, have limited life expectancy which is minimised when exposed to strong and prolonged sunlight, heat or fluorescent light sources.  Photographs will last longer if displayed under better lighting conditions. 

16. Our Return Policy is assessed on an individual basis. All products are quality control checked before packaging. All products are carefully packed in the appropriate packaging for distribution. If a product is damaged during transit please email us immediately upon discovery of damaged goods and we will asses the best, fastest and appropriate action to fix the situation. We want our customers to receive the highest quality service and products we can offer.

17. When you place an order you will receive an e-mail with confirmation of your order details and receipt. Within 14 working days, your order will be dispatched. All orders will be delivered to your nominated address.
For our prints and selected gifts we use Australia Post and our customers receive their orders in their letterbox generally within 1-2 days of dispatching and our sturdy packaging ensures your prints arrive in perfect condition.
For our framed prints and selected gifts we use local courier operators, requiring signed receipt of delivery. Our sturdy packaging ensures your framed prints and gifts also arrive in perfect condition.

Deliveries to the Gold Coast are performed weekly on Tuesdays and/or Wednesdays, the Sunshine Coast weekly on a Thursday and/ or Friday and deliveries to Brisbane, Ipswich and surrounds are daily. It would be appreciated if your nominated address will have someone available to sign for goods on the nominated days. We are happy to deliver to your work premises, if that’s easier for you during the day.  Any additional surcharges from the freight companies, due to non delivery of a customer’s parcel the first time (hence several attempts have been made) these will be passed on to the customer.

YOUR PHOTOGRAPHER PTY LTD
ACN  124 857 165

1. Should the nominated photographer not be available for any reason, Your Photographer Pty Ltd will notify the client of the change as soon as it is known and reschedule with the nominated photographer or provide another photographer with equivalent skills.

2. The price quoted will be guaranteed for seven (7) days otherwise the current price will be confirmed when the deposit on the order is paid.  Any additional costs will be advised and confirmation required before proceeding.

3. Your Photographer Pty Ltd shall carry out this assignment with due and professional diligence.  Elements beyond Your Photographer Pty Ltd control include faulty material, equipment failure, damaged or corrupted digital files, loss of digital files in transit between Your Photographer Pty Ltd and professional laboratories and internet providers employed by Your Photographer Pty Ltd, industrial disputes, civil disturbances or weather conditions which may inhibit or prevent Your Photographer Pty Ltd completing in whole or in part this assignment.  In this case, Your Photographer Pty Ltd shall not be liable for its complete performance of the assignment.

4. It is agreed that the liability of Your Photographer Pty Ltd shall be limited to be a refund of any monies paid under this agreement which shall be in full and final satisfaction of any damage or loss suffered.

5. Governing law of this agreement is the law of Queensland.